FAQs for Vastra Shringar Online Sarees Store

1. What is Vastra Shringar?
Vastra Shringar is a wholesaler and manufacturer based in Varanasi, Uttar Pradesh, specializing in sarees. We offer a wide range of sarees through our online store at vastrashringar.com.

2. Where is Vastra Shringar located?
Our main office is at D-43/131 Bazar Sadanand, Madanpura, Bhelupur, Varanasi, Uttar Pradesh 221001 – India.

3. How can I contact Vastra Shringar?
You can reach us by phone at +91 97210 23109 or via email at vastrashringar.com@gmail.com.

4. Do you ship internationally?
Yes, we ship our products worldwide. Please ensure your country is selectable during the checkout process. For countries not listed, contact our support team to discuss shipping options.

5. Can I purchase gift vouchers?
Yes, Vastra Shringar offers gift vouchers that make a perfect gift for saree enthusiasts. These vouchers can be redeemed online at vastrashringar.com.

6. What payment methods do you accept?
We accept payments through net banking, credit cards, debit cards, and selected digital wallets. Cash on Delivery (COD) is available for some products within India.

7. What is your return policy?
Returns are accepted for select products. If eligible for a return, the request must be submitted within 7 days of delivery. Please note that custom-made orders and products on sale are not eligible for returns. Shipping charges are non-refundable.

8. How do I track my order?
Once your order is shipped, you will receive an email with tracking details. You can also track your order directly from the ‘My Account’ section on our website.

9. What are your delivery charges?
Delivery charges vary based on the delivery location and will be detailed during the checkout process. International shipping may incur additional customs duties and taxes based on the destination country.

10. How can I change my billing address?
The billing address can be changed before placing an order. Go to the ‘My Account’ section and use the edit option. The billing address must match the address associated with your credit card for payment processing.

11. Are all your sarees handmade?
While we specialize in handmade sarees, we also offer a variety of machine-made options. Each product description on our website specifies whether a saree is handmade.

12. What should I do if I receive unsolicited emails or messages from Vastra Shringar?
If you receive unwanted communications from us, you can unsubscribe using the link provided in the emails or contact our customer support to have your contact information removed from our database.

13. How long does it take to receive my order?
Orders within India are typically delivered within 3-7 business days. International orders can take longer, depending on the destination and customs processing.

14. Can I have products gift wrapped?
Yes, we offer gift wrapping services. Please request this service when placing your order and include any special message you wish to send.

15. Is it safe to use my credit/debit card on your website?
Yes, our website is secured with SSL encryption, ensuring that your personal and payment information is kept confidential and secure at all times.

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